Remodeling
CyberEngine™ Advertising and SEO
The client is a residential remodeling company operating in New York City with three dedicated crews focused on kitchens, bathrooms, whole-home renovations, attics, and basements. Their core projects take place in owner-occupied homes, where dust control, building rules, and timelines are just as important as design and finishes. Attention to operational precision defines their success in a complex urban market.
With an average project size of about $13,000, the firm’s profitability depends on keeping its crews consistently busy. Unlike low-volume or seasonal contractors, this business runs on momentum—if projects aren’t lined up, margins suffer quickly. A full calendar isn’t a bonus—it’s a requirement.
Despite a solid reputation, the company’s digital footprint lacked depth. Their Google Business Profile was basic, and most inquiries came through referrals or chance searches. Local visibility was hit-or-miss, and the firm often missed out on new leads because it simply wasn’t visible where it needed to be. In a city of fierce competition, whoever shows up first wins the call.
The leadership team didn’t care about impressions or clicks—they wanted measurable outcomes tied to real jobs. They partnered with us to build a system that would turn ad spend into signed contracts. Trackable demand was the goal.
The company’s first major obstacle was cost inefficiency in their digital ads. In New York City, competition for remodeling-related keywords is fierce, and cost-per-click (CPC)—the price paid each time someone taps an ad—runs high. Unfortunately, earlier DIY efforts lacked targeting precision. Ads attracted renters, DIY researchers, and budget-seekers rather than qualified homeowners. This meant the sales team wasted valuable time fielding mismatched calls instead of closing jobs with real potential. Every poor-fit lead diluted focus from high-value consultations.
Their visibility on Google Maps was also weak. On mobile, the Local Pack—the top three listings that appear with a map—often dominates what users see. Without complete business categories, up-to-date photos, or clarified service zones, the company rarely surfaced in searches like “kitchen remodeler Queens” or “bathroom contractor Brooklyn.” Meanwhile, better-optimized competitors occupied those top spots. Maps performance was too inconsistent to create dependable lead flow.
Seasonality further complicated growth. During winter months, demand softens as families travel or delay major projects until spring. But overhead—labor, leases, insurance—doesn’t slow down. A slow December often led to idle crews in January and February. Then, as demand surged in spring and early summer, the team scrambled to catch up, often missing opportunities due to disorganized intake. The business was trapped in a cycle of feast and famine.
Finally, the company lacked a system for clear attribution. Attribution means tracing a signed job back to its originating ad, search query, or channel. Without this visibility, they couldn’t tell which ads were driving results and which were wasting spend. Leads lived in inboxes, text threads, or were never logged at all. Without attribution, marketing decisions were educated guesses at best.
We began with a review of the company’s sales history—analyzing job profitability, close rates, and lead sources by borough and service type. The business owner provided insight into which project types delivered the best margins and which ones tended to cause delays or client friction. Based on that data, we crafted messaging around the benefits that mattered most to their customers: control over dust, help with permitting, and timelines that stayed on track. These proof-driven values became the foundation of the brand’s digital presence.
Next, we activated CyberEngine™ Advertising across three key platforms. Google Search Ads were used to reach high-intent homeowners actively looking for remodeling help. Google Local Services Ads (LSAs), which charge only when a lead is verified, helped capture mobile users ready to call directly. Facebook Lead Ads complemented these efforts by offering quick, low-friction lead capture from casual scrollers beginning their research. Every platform played a specific role in the lead funnel.
We structured campaigns by borough and major renovation category. This allowed each ad to align tightly with the location and scope the prospect was searching for. A homeowner in Queens looking to update a basement saw entirely different creative and messaging than someone in Manhattan planning a full-home renovation. Responses from all platforms were routed into a shared inbox and CRM, enabling fast, organized follow-up from the sales team. This structure ensured every lead received timely attention.
To filter out low-quality leads, we implemented a rigorous negative keyword strategy. This blocked traffic from searchers outside the target profile—such as renters, ultra-low-budget inquiries, and general research terms. The ad copy was written in clear, everyday language with promises rooted in real deliverables. Licensing and insurance were prominently featured in LSAs, and Search Ads focused on reliability, not fluff. The entire system was built to attract serious homeowners.
Meanwhile, we optimized the client’s Google Maps presence. Twice weekly, we added geo-tagged photos of real projects and ensured service areas were clearly defined. We also corrected NAP citations—making sure the company’s Name, Address, and Phone were consistent across major directories—and populated the Q&A section with straightforward answers to common questions. These improvements increased visibility in proximity-based searches.
All ad and Maps activity fed into a live performance dashboard that tracked leads, conversions, and revenue estimates by source. Each metric included a short explanation, so the team could interpret results without needing a marketing background. With data in one place, decisions became evidence-based—not guesswork.
Over twelve months, the campaign generated 371 qualified homeowner leads, each pre-screened for ownership, location, and scope. These were not passive contacts—they were active inquiries from homeowners ready to start serious conversations. The client estimated a 23% close rate, based on historical performance across similar job types. That resulted in roughly 85 booked projects directly connected to the leads we helped generate. This created a level of demand consistency the company had never previously achieved.
The client also reported an average project value of $13,000, giving the campaign an estimated revenue impact of $1,109,290. All leads were processed through a shared CRM system, tagged by source—Google Ads, Local Services Ads, Facebook, or Maps—and monitored through to final disposition. Leadership reviewed monthly reports that connected activity to outcomes, and they used that data to forecast production schedules, allocate crews, and plan materials. Marketing decisions were no longer reactive—they were driven by results.
One of the most meaningful outcomes was the smoothing of seasonal demand curves. In previous years, December through February were unreliable at best. During the campaign, even those months generated enough qualified leads to keep one or more crews working at capacity. Then, when spring and summer arrived, the intake and sales systems handled the increased volume without overloading the team or letting inquiries fall through. Lead flow became predictable, and so did revenue.
Customer operations benefited in parallel. Faster intake and clear expectations led to more on-time project starts, better communication, and a sharp increase in five-star reviews. Those reviews further improved Google Maps visibility, generating even more inbound calls. The system began to feed itself. By year-end, marketing had moved from a cost to a core operational advantage.
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