Account Manager

Position Brief

The Account Manager is at the center of the relationship between our clients and our specialist teams. Your role is to understand where each client wants to go, maintain a clear view of their marketing performance, and ensure that our work remains focused on the objectives that matter to their business.

You will lead client communication, conduct strategy and performance meetings, oversee the progress of ongoing initiatives, and coordinate with specialists across Paid Media, SEO, Web, Social Media, and other disciplines. Rather than simply relaying information between clients and internal teams, you will be expected to understand the reasoning behind our strategies and communicate it with confidence and clarity.

Success in this position requires excellent judgment, strong business acumen, and the ability to build credibility with business owners and executives. You should be equally comfortable interpreting marketing performance, navigating a difficult client conversation, organizing multiple priorities, and identifying opportunities to strengthen an account.

Responsibilities

• Own the day-to-day relationship with assigned clients and serve as their principal point of contact.
• Learn each client’s business in depth, including their services, customers, economics, competitive landscape, market position, and growth objectives.
• Establish clear objectives, priorities, expectations, and performance benchmarks for every account.
• Lead recurring client meetings and present performance, strategic recommendations, priorities, and next steps.
• Review marketing data and reports to develop a clear understanding of account performance and the factors influencing results.
• Explain strategies, performance trends, and complex marketing concepts in clear business terms.
• Coordinate initiatives across Paid Media, SEO, Web, Social Media, and other specialist teams.
• Provide internal teams with accurate context, priorities, feedback, and client requirements.
• Maintain visibility into active campaigns, projects, deliverables, deadlines, and outstanding requests across assigned accounts.
• Anticipate client needs and address potential concerns before they develop into larger issues.
• Manage expectations around performance, timelines, deliverables, and strategic decisions with professionalism and transparency.
• Resolve account-level challenges by gathering the necessary information, evaluating possible solutions, and coordinating the appropriate response.
• Identify opportunities to strengthen client strategies, improve results, and expand engagements where additional services can create meaningful value.
• Ensure that recommendations made to clients are relevant to their objectives and supported by sound strategic reasoning.
• Maintain accurate records of meetings, decisions, commitments, action items, and important account developments.
• Develop long-term relationships that contribute to client satisfaction, retention, and account growth.
• Remain informed about developments across digital advertising, SEO, social media, analytics, conversion optimization, automation, AI, and the broader marketing landscape.
  

Requirements

• Bachelor’s or master’s degree in Marketing, Business, Communications, Advertising, or a related field.
• 5+ years of experience in account management, client services, marketing, or a comparable client-facing role.
• Substantial experience managing professional relationships with business owners, executives, or senior decision-makers.
• Comprehensive understanding of digital marketing and how paid media, SEO, websites, social media, reputation, and conversion optimization contribute to business growth.
• Ability to interpret marketing reports, performance metrics, and analytics and turn them into meaningful business insights.
• Excellent command of written and spoken English.
• Exceptional communication, presentation, and interpersonal skills.
• Strong business acumen and the ability to understand different business models, markets, and commercial objectives.
• Excellent organizational and project management abilities.
• Strong analytical thinking, problem-solving skills, and professional judgment.
• Ability to manage multiple accounts, projects, priorities, and deadlines without sacrificing attention to detail.
• Ability to handle challenging conversations calmly, professionally, and constructively.
• High standards of accuracy, preparation, responsiveness, and follow-through.

Preferred Qualifications

• Previous experience in a digital marketing agency.
• Experience working with local service businesses, particularly contractors or law firms.
• Familiarity with Google Ads, Microsoft Advertising, Meta Ads, Google Analytics, and Google Search Console.
• Working knowledge of SEO, local search, Google Business Profile optimization, website strategy, and conversion rate optimization.
• Experience with CRM platforms, call tracking, attribution, reporting, and project management systems.
• Experience managing multi-channel marketing strategies and coordinating work across specialized teams.

Compensation and Benefits

• Competitive compensation and performance-based incentives.
• 401(k).
• Health insurance.
• Dental insurance.
• Vision insurance.
• Paid time off.
• Company-sponsored courses, training, and professional development.
• Remote work.

Apply

Strong client relationships require more than good communication. We are looking for someone who can understand a client’s business, earn the confidence of senior decision-makers, and bring structure and sound judgment to every account they manage.

If that describes your experience, submit your resume below. Candidates whose backgrounds closely match the position will be invited to an online interview.